Yes, you can cancel a session, as long as you do so within 7 days of purchase and at least 24 hours in advance of the scheduled session date and time. If these conditions are met, you will receive a voucher , which can be used to reschedule a new session with the same therapist within 30 days, as long as the session has been paid for. The voucher wi...

To confirm that the session has actually been scheduled, you will receive a notification on the number registered on WhatsApp with all the information about the session, such as the name of the therapist, the time, the day and the link to access the platform. In addition, you can check directly on the platform's control panel, where all your appoint...

When you enter the TRG Club, you will be presented with a screen where you must select one of the three available options: Therapist : For those who wish to provide paid services on the platform. The therapist can manage their schedule and set up services with paying clients. Student : For recent graduates who are applying the practices learned duri...

Payments to therapists on TRG Club are processed by the platform, which charges a 10% fee on the total value of the services provided. This amount, after the fee has been deducted, is transferred directly to the bank account registered by the therapist. Payments are made monthly, with the first payment being made in the first fortnight of the follow...

The TRG Club cycle tool allows the therapist to record and track the client’s progress on an ongoing basis. The therapist can record each therapeutic cycle directly on the platform, documenting the client’s observations, progress and challenges. This process makes it easier to visualize development throughout the sessions and allows adjustments to t...

Yes, you can reschedule your session, but this must be done at least 24 hours in advance. To reschedule within the deadline, log in to your account and go to "My Sessions" or to the " Control Panel" , where you can view your upcoming sessions. In both cases, click on the session details , select the "Reschedule" option, choose the new available date...

Yes, as you discharge clients, you can add another person as Pro Bono. The platform allows you to adjust the number of Pro Bono clients served, according to your availability. For each client you discharge, you can include another in the Pro Bono modality, up to a limit of 20 clients. This helps to maintain continuous and effective monitoring for ev...

On the TRG Club platform, the term used is "Pro Bono" instead of "angels" and "wards". A newly qualified therapist can choose to serve a specific number of other therapists in the Pro Bono modality , who receive free service. These therapists who receive service would be the wards. The Angel defines the number of Pro Bonos he or she wishes to serve,...

No , sessions are not recorded, ensuring the client's complete privacy. The only record kept on the platform is made by the therapist, if he or she chooses to take notes during the session, which can be useful for monitoring the treatment. These notes are confidential and follow strict standards of security and professional ethics....

The green seal on some profiles represents that the therapist has completed the Master Therapist training, demonstrating in-depth study in specific areas. To obtain this certification, it is necessary to complete the Master Therapist training. You can search for information about the course on the course platform (Apolo) or contact support through t...

To access TRG Club for the first time as a customer, visit the official website   www.trgclub.com . Click on the "Client" option and enter your cell phone number. You will receive a confirmation code on WhatsApp; enter this code on the platform. Then, fill in some quick information about your personal details, such as full name, CPF and date of birt...

If you have forgotten your course password, access the TRG (Apolo) platform and click on the "Forgot your password?" option on the login screen. Follow the instructions by providing your registered email address to reset your password. If you encounter any difficulties or are unable to complete the process, contact technical support via the website....

Currently, the TRG Club platform is exclusively focused on connecting therapists and clients for online consultations, therefore, it is not possible to carry out face-to-face consultations through the platform....

Yes, TRG Club can be promoted. With the launch of TRG Club PRO, many therapists can now invite clients to provide paid services on the platform. Sharing is encouraged as a way to recruit clients. However, it is important to remember that, in order to provide services on the platform, it is necessary to have completed the IBFT training....

You can add up to 5 professional experiences to your profile on the platform. These should be your main experiences related to your job, highlighting your career path and qualifications. If you want to share more details about your career, you can add this information in the biography section or in the presentation video....

The voucher corresponds to a session that you receive when you cancel an appointment at least 24 hours in advance or when the therapist cancels the session. It allows you to reschedule a new appointment with the same therapist within 30 days at no additional cost. After this period, the voucher expires and can no longer be used. To access your vouch...

Payment options at TRG Club are via Pix and Credit Card ....

The TRG Club platform charges a 10% fee on the value of each session. This means that for each paid session, 10% will be discounted from the total value of the session, and the remainder will be passed on to the therapist. This fee is applied individually to each session, and the payment is processed by the platform, which transfers the amount after...

Adding a video to your profile on the platform is not mandatory, but it is highly recommended. Video is a great way to connect with clients, allowing them to learn more about you, your approach, and your experience. If you decide to add a video, it will be visible on your profile and can help clients choose when scheduling a session....

To access the TRG Club as a therapist for the first time, visit the official website   www.trgclub.com and click on the "Therapist" option. Use the email and password registered during your training or provided by IBFT to log in. After logging in, you will go through an onboarding process where you can fill out all the information required to provid...

If you have forgotten the email address registered for the course, you must contact IBFT technical support for assistance. Visit the official website   www.ibft.com.br and use the available support channels to request help recovering your registered email. The support team is ready to assist you in this process....

To change the email registered on the platform, you need to contact IBFT technical support via the website   www.ibft.com.br . The platform uses the same email associated with the TRG course, so the change must be made directly with support....

After completing your session, you can access the "My Therapists" page to schedule another session with the same therapist or with others you have already had treatment with. Simply select the desired therapist, choose an available day and time from the schedule and make the payment. After completing the appointment, you will receive a confirmation ...

If you are logged into your TRG Club account, when you reach the checkout stage, a page will appear with the selected sessions and a summary of your purchase. Below this information, you will see the payment method options . Choose the Pix option and click on the "Go to payment" button . In the next step, a QR Code and a Pix code will be displayed. ...

If you receive pro bono care, the number of sessions will be determined by the therapist based on your development during the therapeutic process. Therefore, there is no fixed limit to the number of sessions, ensuring that the care is tailored to your needs and goals....

To find a therapist and schedule an appointment, go to the "Find a Therapist" page. Use the available filters, such as gender, language of service or therapist experience, to refine your search. Explore the profiles that match your preferences and, when selecting the desired therapist, choose an available date and time from the schedule. Then, proce...

Payment deadline and registration: Payments are made in the first fortnight of each month , directly into the bank account registered with TRG Club. To check or update your bank details, go to the "Finance" tab in the platform settings. If you do not have a registered account yet, you must fill in the information correctly in this section. Minimum a...

No, it is not possible to receive Pro Bono services from more than one therapist at the same time. This rule exists to ensure the continuity and consistency of the therapeutic process, allowing the client to have focused and effective monitoring with a single therapist....

Bank accounts must be linked to your CPF. You will not be able to use third-party accounts. The platform requires that the registered bank account be in your name to ensure that payments are made correctly....

To edit your profile information, click on "My Profile". In this area, you can update your profile picture, bio, experiences, service language and presentation video. After making the desired changes, click "Save" at the bottom of the page. Please note that all changes to mandatory fields go through a moderation process, which can take up to 48 hour...

TRG Club’s special pricing allows therapists to set different rates for specific clients. For example, if the standard session price is $200.00, a therapist can offer a special price of $150.00 to a specific client. This feature allows therapists to customize the session price to the client’s needs, offering exclusive discounts or adjusting the pric...

As a therapist at TRG Club, you can serve up to 20 clients on a pro bono basis. It is recommended that you hold one session per week with each client, ensuring that the therapeutic process is well developed. This frequency allows for continuous and effective monitoring, helping the client to consistently achieve their treatment goals....

By clicking on "Preview", you will be able to see how your profile appears to other users when they are searching for a therapist on the platform. This allows you to check the information displayed and how your profile will appear to clients before it is published....

Yes, the platform wants you to feel comfortable during your appointments. If you prefer to change therapists, simply cancel all sessions scheduled with your current therapist and look for another professional on the platform. You can schedule with a new therapist either on a Pro Bono basis, if available, or on a paid basis....

To schedule an appointment, you must make a payment in advance to confirm the session. However, if the appointment is made on a Pro Bono basis, the appointment will be free of charge. These appointments are an exception and are intended to provide access to therapy for clients referred by therapists within this configuration. The Pro Bono and paid a...

To confirm that your profile is published, go to the "My Profile" section on the platform and check that the "Unpublished" button, located above your photo, is activated. When the button is blue, it means that your profile is published and visible for clients to schedule sessions....

Each session held on the TRG Club platform lasts an average of 50 minutes . This time was defined to ensure that the service is effective and allows the therapist and the client to fully work on the objectives proposed during the session....

If you are logged into your TRG Club account, when you reach the checkout stage, you will be presented with a page with the selected sessions and a summary of your purchase. Below this information, you will see the payment method options. Choose the Credit Card option, fill in the requested information, such as card information and billing details, ...

The terms "angels" and "tutees" refer to participants within the TRG Club platform. An angel is a student who has completed the theoretical part of the TRG course and now applies their knowledge to help other users. A tutee is a student who, after completing the theoretical part, seeks assistance from an angel to continue their learning and developm...

Currently, a video must be published on YouTube to be added to the platform, but it can be set to "unlisted" so that only those with the link can access it. This gives you greater control over the privacy of your content while still allowing it to be integrated into your profile on the platform. If other options become available in the future, the p...