To find your appointments, go to the "My Schedule" page, where you can view all the sessions already scheduled on a calendar. Additionally, you can view upcoming sessions directly in the "Control Panel" for faster access to future appointments....

To log in, choose the "Therapist" option and enter your email and password, the same ones used to access Apolo, which is the IBFT classes platform....

If you have forgotten the email associated with your account on the IBFT class platform, Apolo, please contact TRG Club support to retrieve or update your login information....

If the client does not attend the session, you can report this absence through the session evaluation when closing the service room. If there are two consecutive absences, contact the support available on the platform so that they can help resolve the situation....

Go to the "My Clients" page and select the desired client by clicking on the "View Details" button. On the client page, go to the notes tab to view the notes made during the sessions....

If you are already a TRG graduate through IBFT, access the TRG Club website, select the "Student" option and enter your email and password, the same ones used to access Apolo , the IBFT class platform. Then, add a WhatsApp number and provide some personal and address information to complete your registration....

To become a Master Therapist , you must complete the Generative Reprocessing Therapy (GRT) training and take the Master Therapist course . With these qualifications, you will be eligible to obtain your final certification....

Promotional packages offer discounts based on the number of sessions selected at the time of purchase: the more sessions you include, the greater the discount applied. This way, you can take advantage of special conditions when booking multiple sessions at once. Important: the customer can only use one type of discount at a time, i.e. it is not poss...

The anamnesis is automatic. As soon as the client schedules the session, he/she is informed that the anamnesis is available to be answered. This allows the client to arrive at the session with the form already filled out, optimizing the time spent on the session. If the client has not completed the anamnesis in advance, they can still complete it wi...

The session price must be between R$100.00 and R$1,000.00. If you have clients with specific prices, add them in the "Special Prices" section....

No, the times you make available on the platform remain there indefinitely. If you need to make an exception or temporary adjustment, you can update your availability directly on the platform on the "My availability" page....

On the "My Clients" page, you, as a therapist who already has access to paying client services , can invite new clients in the "New Client" section. Simply enter the client's name and phone number. The client will receive a notification via WhatsApp with instructions on how to complete their registration. After accessing the platform, the client reg...

TRG Club is a platform dedicated to connecting therapists specializing in Generative Reprocessing Therapy (GRT) with clients seeking emotional and therapeutic support . Created by the Brazilian Institute for Training Therapists (IBFT), a platform that facilitates the scheduling of sessions, monitoring of therapeutic progress and offers a practical a...

Access to the Apolo teaching platform, from the Brazilian Institute for Training Therapists (IBFT), is valid for 12 months from the date the student begins the course. During this period, the student can watch the classes as many times as they wish to complete their studies. After this period, access ends, and it is necessary to renew the membership...

IBFT: IBFT technical support is available from Monday to Friday, from 8:00 am to 6:00 pm (Brasília time), via the IBFT website https://ibft.com.br/ or via WhatsApp at (81) 98181-3935. CITRG: CITRG technical support is available from Monday to Friday, from 8:00 am to 6:00 pm (Brasília time), via the CITRG website https://citrg.com/ or via WhatsApp at...

The blocking of access to the camera and audio is not related to TRG Club. This restriction is usually caused by your device, browser or antivirus settings. Check out the main causes and solutions for this type of blocking: Browser permissions: Your browser may be set to block access to your camera and microphone. Adjust the permissions in your brow...

The " Inactive " status on a client's name indicates that they have not booked any appointments recently. If the client does not schedule a new appointment within a two-week period, the system will automatically classify them as inactive....

You will receive a notification via WhatsApp whenever a session is scheduled, containing information such as name, time, day and the link to access the platform. For your convenience, all these details will also be available directly in the control panel. When the session is about to start, you will see a 'Join' button on the dashboard, which will b...

Yes, you can schedule more than one session at a time, no problem. Just choose the times that best fit your schedule to ensure your sequence of appointments with the therapist....

The International Council for Generative Reprocessing Therapy (CITRG ), or the International Council for Generative Reprocessing Therapy (CRT), is an organization that regulates and certifies professionals specializing in Generative Reprocessing Therapy (GRT) and guides the ethical behavior of therapists. Members receive a registration number and an...

To obtain the IBFT Minicourse certificate, you must attend all classes and, upon completion, the certificate is sent through the Minicourse's specific groups and on Facebook. If you have left the group before receiving the issuance link, you will need to contact support for further guidance....

Within TRG Club, go to the settings page and select the notifications tab, where you can manage all the notifications you want to receive. Make sure all notifications are enabled. Also, check that WhatsApp notifications are enabled within the app itself to ensure you receive them correctly....

If the therapist does not attend the session, you can report this absence through the session evaluation when closing the treatment room. If there are two consecutive absences, notify the support available on the platform so that they can help resolve the situation in the best possible way....

TRG Club is a platform that connects therapists specialized in Generative Reprocessing Therapy (GRT) with clients seeking emotional and therapeutic support , facilitating the care and growth of their professional practice. Created by the Brazilian Institute for Training Therapists (IBFT), the platform allows therapists to manage their appointments, ...

Reminder Notifications : On the day you schedule your appointment, you will receive a notification with the time, contact details and name of your therapist. As your session approaches, additional reminders will be sent, and the last reminder notification will include a direct link to TRG Club, making it easier to access the platform at the time of ...

The Pro Bono program offers completely free services. On the settings page, under the "Pro Bono" tab, you can activate the option to serve Pro Bono clients and define the number of services you want to serve, with the possibility of selecting up to 5 free services....

To complete your TRG Club profile and start providing services, follow the instructions below: Profile Photo: Add a high-quality, professional image. A clear, appropriate photo conveys credibility and helps create a good first impression with customers. Experiences (optional): List your main relevant therapeutic experiences. Bio : Share your journey...

The number you entered is probably incorrect. Check that the registered phone number is correct and try the process again by checking your WhatsApp number. After entering the correct number, you should receive a 4-digit code via message. Do not close the page while waiting for the code to enter it when you receive it. If the problem persists, contac...

Therapists with paying clients: Therapists trained in Generative Reprocessing Therapy (GRT) can create personalized profiles and offer their services directly to paying clients on the platform. These professionals have access to scheduling management tools and an integrated payment system, providing safe and organized care. Newly Qualified Therapist...

Yes, at TRG Club you can search for an available therapist using filters and specifications to find the ideal professional for your care. The platform allows you to apply filters such as specialty, time availability, date, therapist name and language. This way, you can refine your search to find therapists with the profile and schedules that best su...

Make sure you enter the ZIP code without spaces or hyphens , and then click the "Search" button so the system can find the address automatically. If the problem persists, check that the ZIP code is correct and valid for your region....

No, you cannot change your name directly on the TRG Club platform. The name displayed on TRG Club is the same as the one registered on the IBFT class platform. If you wish to update your name on TRG Club, please contact support for more information and guidance....

To become a member of the International Council for Generative Reprocessing Therapy (CITRG), you must complete the Generative Reprocessing Therapy (GRT) Training offered by the Brazilian Institute for Therapist Training (IBFT), recognized by CITRG. After the training, you will receive a provisional certificate, valid for 12 months , with which you c...

Add Hours: From the menu, click on "My Availability" and enter the days of the week and times that you are available for appointments. To ensure that these hours are visible to customers and allow for scheduling, click the "Save" button after setting your desired hours. Change Schedules: If you need to adjust a schedule that has already been set, go...

Make sure that the new number entered is correct and that it is a number linked to WhatsApp , as only then can the change be made. After the change, notifications for new appointments will be sent to the new number, but notifications for previous appointments will continue to be sent to the old number....