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    • I am a customer and I don't know TRG Club. What is it?

      TRG Club is a platform dedicated to connecting therapists specializing in Generative Reprocessing Therapy (GRT) with clients seeking emotional and...

      November 26th, 2024 489 views 0 likes

    • Can I search for an available therapist using filters and specifications?

      Yes, at TRG Club you can search for an available therapist using filters and specifications to find the ideal professional...

      November 26th, 2024 611 views 0 likes

    • How to enter the session?

      Reminder Notifications : On the day you schedule your appointment, you will receive a notification with the time, contact details...

      November 26th, 2024 468 views 0 likes

    • Can I schedule more than one session at a time?

      Yes, you can schedule more than one session at a time, no problem. Just choose the times that best fit...

      November 26th, 2024 426 views 0 likes

    • How do I find my scheduled sessions?

      To find your appointments, go to the "My Schedule" page, where you can view all the sessions already scheduled on...

      November 26th, 2024 0 views 0 likes

    • How do promotional packages work?

      Promotional packages offer discounts based on the number of sessions selected at the time of purchase: the more sessions you...

      November 26th, 2024 440 views 0 likes

    • I'm not receiving notifications. What should I do?

      Within TRG Club, go to the settings page and select the notifications tab, where you can manage all the notifications...

      November 26th, 2024 464 views 0 likes

    • I didn't receive the code on my WhatsApp. What should I do?

      The number you entered is probably incorrect. Check that the registered phone number is correct and try the process again...

      November 26th, 2024 443 views 0 likes

    • What is camera and audio blocking?

      The blocking of access to the camera and audio is not related to TRG Club. This restriction is usually caused...

      November 26th, 2024 444 views 0 likes

    • My therapist didn't show up, what should I do?

      If the therapist does not attend the session, you can report this absence through the session evaluation when closing the...

      November 26th, 2024 445 views 0 likes

    • How can I confirm that my session was scheduled successfully?

      You will receive a notification via WhatsApp whenever a session is scheduled, containing information such as name, time, day and...

      December 2nd, 2024 375 views 0 likes

    • Are the services provided recorded on the platform?

      No , sessions are not recorded, ensuring the client's complete privacy. The only record kept on the platform is made...

      December 2nd, 2024 362 views 0 likes

    • How do I find a therapist and schedule an appointment?

      To find a therapist and schedule an appointment, go to the "Find a Therapist" page. Use the available filters, such...

      December 2nd, 2024 395 views 0 likes

    • How do I confirm that the session was actually scheduled?

      To confirm that the session has actually been scheduled, you will receive a notification on the number registered on WhatsApp...

      December 2nd, 2024 377 views 0 likes

    • I have completed my session, how can I schedule the next one?

      After completing your session, you can access the "My Therapists" page to schedule another session with the same therapist or...

      December 2nd, 2024 396 views 0 likes

    • How long does each session last?

      Each session held on the TRG Club platform lasts an average of 50 minutes . This time was defined to...

      December 2nd, 2024 367 views 0 likes

    • Do I need to make any payment to receive service?

      To schedule an appointment, you must make a payment in advance to confirm the session. However, if the appointment is...

      December 2nd, 2024 396 views 0 likes

    • If I receive pro bono services, what is the maximum number of sessions I can have?

      If you receive pro bono care, the number of sessions will be determined by the therapist based on your development...

      December 2nd, 2024 418 views 0 likes

    • Is it possible to receive pro bono services from more than one therapist?

      No, it is not possible to receive Pro Bono services from more than one therapist at the same time. This...

      December 2nd, 2024 341 views 0 likes

    • If I receive pro bono care, can I change therapists?

      Yes, the platform wants you to feel comfortable during your appointments. If you prefer to change therapists, simply cancel all...

      December 2nd, 2024 407 views 0 likes

    • How do I access TRG Club for the first time as a customer?

      To access TRG Club for the first time as a customer, visit the official website   www.trgclub.com . Click on...

      December 2nd, 2024 760 views 0 likes

    • What payment options are available at TRG Club?

      Payment options at TRG Club are via Pix and Credit Card .

      December 5th, 2024 359 views 0 likes

    • How do I make my payment via Pix?

      If you are logged into your TRG Club account, when you reach the checkout stage, a page will appear with...

      December 5th, 2024 344 views 0 likes

    • How do I make my payment by Credit Card?

      If you are logged into your TRG Club account, when you reach the checkout stage, you will be presented with...

      December 5th, 2024 347 views 0 likes

    • I am a client. Can I reschedule a session?

      Yes, you can reschedule your session, but this must be done at least 24 hours in advance. To reschedule within...

      April 3rd, 2025 317 views 0 likes

    • I am a customer. Can I cancel a session?

      Yes, you can cancel a session, as long as you do so within 7 days of purchase and at least...

      April 3rd, 2025 300 views 0 likes

    • Where do I find my vouchers and how do they work?

      The voucher corresponds to a session that you receive when you cancel an appointment at least 24 hours in advance...

      April 3rd, 2025 292 views 0 likes